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Help Desk Clerk


Summary of Position:
This position is responsible for being the first point of contact for individuals requesting assistance from Piggly Wiggly Midwest's Help Desk. This position requires the ability to provide consistent, personable, professional customer service in response to requests for assistance. The person filling this position is not expected to directly answer all Help Desk questions asked by PWM customers, vendors or personnel. If an immediate resolution cannot be provided, this individual will use Help Desk software to forward the issue to the proper person for resolution.
Responsibilities:

  • Resolve common problems related to use of Piggly Wiggly Midwest supported hardware and software.
  • Gather and document detailed information on Help Desk calls.
  • Use Help Desk software to forward problems to the most appropriate individual for calls that require advanced support.
  • Perform maintenance activities on the Help Desk software to maintain current and correct information.
  • Responsible to council store owners/managers/meat managers on meat operational procedures.
  • Projects as assigned by supervisor.

Minimum Requirements:
Education: High School Diploma or GED equivalent required.

  • No Professional Licenses / Certifications: No Licenses or Certifications Requested
  • Vehicle: not required
  • Experience / Qualifications:
  • Excellent communication and people skills.
  • Accuracy and attention to detail.
  • Superior follow through on all assigned work.
  • Knowledge of Microsoft Office products.
  • Experience with general computer hardware operations including:
    • printers
    • monitors
    • hard drives
    • network communications
    • etc
  • General Knowledge of Windows Operating Systems.

Apply In Person or Mail:

  • Piggly Wiggly Midwest
  • 2215 Union Avenue
  • Sheboygan, WI 53081

Mail a Résumé:

  • Piggly Wiggly Midwest, Attn: HR
  • 2215 Union Avenue
  • Sheboygan, WI 53081 

E-Mail a Résumé:
To apply for this job, send your résumé to: [email protected]

Additional Application Information: In order to be considered for this position, please specify which job (by title) you are applying for. Thank you!
No phone calls please