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JOB TITLE: Help Desk Clerk
DEPARTMENT: BSSG
STATUS/SHIFT: 1st Shift - Full Time
DATE POSTED: June 17, 2009
This position is responsible for being the first line contact for individuals requesting assistance from Piggly Wiggly Midwest’s Help Desk. This position requires the ability to provide consistent, personable, professional customer service in response to requests for Piggly Wiggly Midwest Help Desk assistance. The person filling this position is not expected to directly answer all Help Desk questions asked by Piggly Wiggly Midwest customers, vendors or personnel. If an immediate resolution cannot be provided, this individual will use approved software and the telephone to expedite the issue to the proper person for resolution.
Responsibilities include but are not limited to:
• Resolve common Help Desk problems related to general use of Piggly Wiggly Midwest supported computer hardware and software.
• Gather detailed information on Help Desk calls that may be first perceived as common use problems.
• Use approved Help Desk software to forward problems to the most appropriate individual for Help Desk calls that require advanced support.
• Be available as a direct contact to provide a quick response to general Help Desk problems pertaining to Piggly Wiggly Midwest office network workstations.
• Perform activities on the help desk software to maintain current and correct information pertinent to help desk calls.
• Route calls to appropriate source if not a help desk call.
Qualifications:
• Excellent communication and people skills are required to provide consistent, personable, professional phone responses to a varied group of Piggly Wiggly Midwest customers, vendors and personnel
• Knowledge of PC based business software (i.e. spreadsheets, word processing.)
• Knowledge of general computer hardware operations (i.e. dot matrix, thermal, laser printers, monitors, floppy and hard drives, modems, computer mouse, tape drives, etc.)
• General knowledge Windows operating systems.
• Accuracy and attention to detail.
• Excellent follow through on work assignments.
• Knowledge of general office procedures. (Acquired knowledge of Piggly Wiggly Midwest department interfaces with technologies is desired.)
• Aptitude to grasp a general understanding of terminology and technical systems relationships.
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JOB TITLE: Inspector/Supervisor
DEPARTMENT: Produce
STATUS/SHIFT: Full time - 2nd Shift
DATE POSTED: June 4, 2009
REQUIREMENTS
The candidate will assure total quality control of perishable product received at and distributed from the Piggly Wiggly Midwest warehouse on a daily basis, for excellent service to our customers.
Responsibilities include but are not limited to:
• Supervise product receiving, rotation and storage operations
• Inspect all perishable product
• Maintain top quality cooler product
• Weigh produce accurately
• Inspect banana ripening twice daily to assure 2 ½ - color stage to stores
• Monitor conditions of coolers
• Handle handbills, special orders
• Monitor assembly of outgoing perishable loads
• Monitor facility cleanliness and maintenance projects to ensure perishable protection
• Work with dispatchers, shippers, and brokers as needed
• Communicate with retail stores as needed, including to resolve complaints
• Cooperate with other supervisors on workload concerns
Qualifications:
• Previous product experience
• Superior accuracy and organizational skills
• Ability to work flexible hours and alternating weekends
• Above average written and verbal communication skills
• Proficient computer skills
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JOB TITLE: Data Integrity Clerk
DEPARTMENT: Pricing
DATE POSTED: May 8, 2009
Primary Objective of Position
Maintain item information in the Business Systems that effectively facilitates Merchandising, Procurement, Pricing and Retail Shelf Space business processes.
Responsibilities include but are not limited to:
• Maintain a thorough knowledge of Merchandising, Procurement and Pricing systems relative to item attributes.
• Effectively maintain the integrity of item information and relational data.
• Successfully perform effective communication skills with all departments in setting up new items and special orders.
• Work with Category Managers, Buyers and Pricing Coordinators on preparation of forms.
• Validate and enter new item information in all Business Systems.
• Effectively perform any other business activities that support the Merchandising, Pricing and Procurement processes.
Qualifications:
Superior organizational and mathematical skills, detail oriented, and customer focused. Working knowledge of Microsoft Excel and Word.
Education/Experience:
• High School Diploma. Associate Degree preferred.
• Business Support experience preferred.
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JOB TITLE: Retail Pricing Analyst
DEPARTMENT: Pricing
DATE POSTED: February 11, 2009
REQUIREMENTS
The Retail Pricing Analyst will be responsible to assist and support the execution of strategies and initiatives at both wholesale and retail. Disseminates information in accordance with pricing guidelines, reviews/recommends prices for categories, and maintains sensitive item list.
Other responsibilities include but are not limited to:
• Responsible for accuracy in both execution and measurement of execution.
• Ability to utilize various pricing software packages.
• Learn and understand consumer purchase behavior, reactions and trends.
• Learn and understand market share levels and demographic significances in various market studies.
• Execute weekly and daily cost or allowance adjustments for multiple stores, departments and price zones, while maintaining established gross profit guidelines.
• Learn and understand the relationship between consumer purchases and resulting volume and product mix effects on gross profit.
• Responsible for budgeted gross profit levels with correlation to retail sales in assigned stores, departments and price zones.
Qualifications:
• Demonstrate basic analytical and conceptual skills used to evaluate information gathered from multiple sources.
• Must work effectively in a team environment.
• Demonstrates basic facilitation skills with the ability to drive toward common solutions.
• Demonstrates strong written and verbal communication skills.
Education/Experience:
• Bachelor’s degree with an emphasis in marketing or mathematics preferred.
• Retail grocery experience preferred.
• Must have strong computer skills and be proficient in use of desktop tools (Microsoft Word, Excel, Outlook, etc).
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